Privacy Policy

Last updated: 18 September 2026

DPD Mails ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we look after it when you use our website or shipping services.

1. Who we are

DPD Mails is a shipping and courier service based in the United Kingdom. For any questions about this policy or your data, contact us at support@dpdmails.com.

2. Information we collect

Contact details you give us: name, email address, phone number, delivery and billing address
Shipment details: origin, destination, parcel contents description, weight and dimensions
Payment information, processed securely by our payment provider (we do not store full card details)
Technical data: IP address, browser type, and pages visited on our website, collected via standard web analytics

3. How we use your information

To create and manage your shipment and provide tracking updates
To send you order confirmations and status notifications by email
To respond to customer service enquiries
To meet legal and customs requirements for shipped goods
To improve our website and services

4. Legal basis for processing

We process your personal data on the basis of: performance of a contract (fulfilling your shipment), legal obligation (customs and tax records), and legitimate interests (fraud prevention, service improvement). Where required, we will ask for your consent separately.

5. Sharing your information

We share shipment data with delivery drivers and, where applicable, customs authorities, strictly as needed to deliver your parcel. We do not sell your personal data to third parties.

6. Data retention

We keep shipment and order records for as long as necessary to fulfil the order, meet legal/tax obligations, and resolve any disputes — typically no longer than 6 years after the transaction.

7. Your rights

Under UK data protection law, you have the right to access, correct, delete, or restrict use of your personal data, and the right to data portability. To exercise these rights, contact support@dpdmails.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website may use essential cookies to keep the site functioning correctly. We do not use cookies for third-party advertising.

9. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.